If you are thinking of booking, do take a moment to read through the small print. This will help to clarify things before we work together and we've tried to make it as concise as possible. If you have any questions not covered by the terms and conditions below, do not hesitate to contact us. The terms are likely to change over time so if you are asking us to come for a return visit, we advise you to re-read the small print.
Get Sorted is a personal and confidential service. Client details will not be disclosed to any third party without your written consent.
Any testimonial, comment or photograph provided by clients for publicity will be reproduced only with the knowledge and express consent of the client concerned.
The minimum session is half a day - four hours - unless stated otherwise as part of a special offer. A full day is 7 and a half hours including a short break for lunch. Any extension to this will be at the mutual agreement of the client and the Get Sorted consultant. if a full day is booked then it will be charged at the day rate even if the work is carried out within a shorter period of time. The consultant might offer, if necessary and appropriate, to take bags to a recycling centre or a charity shop on the way home and this will constitute part of the contracted working day. Please contact us with regard to our rates. For longer-term work special rates can be offered.
De-cluttering work can be exhausting, both physically and emotionally. So to help keep the senses fresh a 5-minute break for a cup of tea every 2 hours or so is ideal with a break for lunch, the length of which will be at the mutual agreement of the client and the consultant. The Get Sorted consultant would be grateful if the client would provide a simple sandwich lunch.
Our aim is to keep travel costs to a minimum and we do not charge at the HMRC rate of 45 pence per mile. Travel costs will be discussed and agreed with the client before the work is undertaken. Travel up to 30 minutes each way, that is one hour round trip, is included in the cost of the session. Charges for any round trip greater than an hour will be discussed and agreed with the client. Any additional travel or parking expenses such as but not limited to toll charges, congestion charges, meter parking, permit parking, etc will be charged to the client. Get Sorted requests that clients living in a residential parking zone obtain a visitor's pass on behalf of the consultant.
All items to be removed from a client's premises will be at the client's discretion and consent. Disposal will not take place without the client's authorisation. Get Sorted will research charities in your area and will endeavour to arrange collection by these charities of large items or a large number of items.
If requested by the client, Get Sorted can organise the removal of large quantities of recyclable items either by the local Council, local Council contractors, social enterprises operating recycling schemes or private companies (see Third Party Suppliers below).
Alternatively, the client may choose to remove the items him/herself, sell them in a car boot sale or over the Internet, which is the client's responsibility.
Get Sorted takes no responsibility for the removal of any items from a client's premises that a third party has failed to pick up.
Depending on the volume of items to be removed a skip may be required. This can be organised by the Get Sorted consultant but payment must be made by the client. The skip hire remains the client's responsibility for the duration of the hire period.
Get Sorted undertakes to make reasonable endeavours in providing advice and encouragement in the decluttering, organizing and home staging process. Ultimately, it is the client's decision whether to keep items or to let them go. Get Sorted can accept no responsibility for the actions the client takes on the basis of that advice or encouragement, or their consequences, whether this be at any subsequent or future date following engagement or consultation.
As Get Sorted are not valuers of art or other items of special value or rarity, the client acknowledges on engaging Get Sorted that they, the client accept responsibility for either keeping or letting go of any such items. Clients can either seek their own valuations of items or Get Sorted can recommend a furniture dealer or a valuer from a reputable auction house. Get Sorted is not responsible for forming any contractual relationship on behalf of the client with a valuer, a dealer or auction house.
At Get Sorted we handle items with care. In the case of accidental damage or loss, howsoever caused, the client acknowledges that Get Sorted will not be held liable for any losses or damages howsoever caused in our engagement.
The charges for our services and travel costs will be levied at the agreed price following a telephone conversation or a free consultation visit. This will be confirmed by email.
Payment is requested at the end of each session for the services and products provided and can be made by cash or a cheque payable to Get Sorted. Clients can make a payment by Internet transfer; we will provide you with our bank details.
Third Party Suppliers include but are not limited to clearance services and trades people carrying out work on a house being prepared for sale. The client may use trades people known to them. Get Sorted can request quotes from a number of recommended trades people but it is the client's responsibility to decide which supplier to use. The client will form a direct contractual relationship with third party suppliers, and will be responsible for any financial settlements direct with the supplier.
If requested, Get Sorted may coordinate the services and financial settlements with third party suppliers on their behalf, as part of the services undertaken, but the client will remain ultimately responsible for the contractual relationship with the third party supplier.
Get Sorted is not responsible for forming any contractual relationship on behalf of the client.
From time to time, Get Sorted may need to purchase products for the client. In such cases, a 50% deposit of the agreed purchase price is required from the client prior to purchasing the items.
In cases where furniture or accessories have been rented, it remains the client's responsibility to insure the furniture and accessories against all damage or loss.
Cancellations are sometime unavoidable. However, the client agrees that if they cancel an appointment giving less than three working days notice this may, at the discretion of Get Sorted, result in a charge for any costs incurred. The cancellation charge may be up to 50% of the agreed session value, payable in full within 14 days of the original scheduled appointment. At our discretion, we may agree to credit this payment against your account if the work is re-scheduled to start within three months of such cancellation. Neither Get Sorted nor the client shall be liable for any failure to perform its duties under this agreement due to circumstances beyond its control, including without limitation flood, fire or other adverse weather conditions.
If you engage us to work at a particular location and access is restricted, we reserve the right to charge for the lost time and our expenses.
We hope that the above has clarified your potential relationship with Get Sorted but please do not hesitate to contact us if you have further questions. We look forward to working with you and hope and believe that you will enjoy the experience.